Outage in Files.com

Reports of Elevated Errors - 2FA Logins

Resolved Major

April 20, 2023 - Started almost 3 years ago - Lasted 23 minutes
Official incident page

Incident Report

We are investigating reports of errors on the Files.com service. This is affecting user logins on the web portal that use two-factor authentication. We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Components affected

Files.com Web Interface

Need to monitor Files.com outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/20/2023 07:08PM

All services have been restored and are operating normally.

We have resolved an issue that was causing web logins to fail when using single sign-on or two-factor authentication. This incident occurred between the times of 11:28 to 11:58 a.m.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

INVESTIGATING almost 3 years ago - at 04/20/2023 06:57PM

We are investigating reports of errors on the Files.com service. This is affecting user logins on the web portal that use two-factor authentication.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.

Latest Files.com outages

Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly - 6 months ago

Inability to login: Unencrypted FTP connections only - 6 months ago

FTP and SFTP services only: Elevated error rates - 11 months ago

FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region - 12 months ago

London Region Only: Elevated Error Rates and/or Performance Degradation To Network Services - about 1 year ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook