Reports of Elevated Errors - 2FA Logins

All services have been restored and are operating normally.

We have resolved an issue that was causing web logins to fail when using single sign-on or two-factor authentication. This incident occurred between the times of 11:28 to 11:58 a.m.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

We are investigating reports of errors on the Files.com service. This is affecting user logins on the web portal that use two-factor authentication.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.