Delays To Batch and Scheduled Operations

We have resolved a situation causing delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.

Operations were delayed beginning at 10:30 AM PST and ending by 11:32 AM PST. All operations did successfully complete despite delays.

This situation was only a delay of scheduled and batch processing and did not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.

Canada only: We are investigating elevated error rates related to certain background processing performed as part of the core Files.com file transfer pipeline in the Canada region. Impacted functions of Files.com include file transformations such as zip/unzip, GPG, preview generation, and file statistics calculation such as MD5.

This situation should not impact customers at all unless they have files stored in the Canada region.

This situation should not affect real-time operations such as the Files.com API, FTP, SFTP, AS2, and other operations where Files.com acts as a server.