Canada Region Only: Delays and Errors Related to Certain Background Processing

All services have been restored and are operating normally.

Canada only: We have resolved an issue with certain background processing performed as part of the core Files.com file transfer pipeline in all regions. Impacted functions of Files.com included file transformations such as zip/unzip, GPG, preview generation, and file statistics calculation such as MD5.

The issue with background processing began at 6:46 AM PST and was resolved completely by 11:46 AM PST. Resolution means that any background jobs that were previously delayed were now been processed successfully.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

We are continuing to investigate this issue. Most delays and errors have been corrected. We continue to work on a small number of transactions that continue to provide delayed errors. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience.

We are continuing to investigate this issue with Canada region background processing. We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience.

We are continuing to investigate this issue with Canada region background processing. We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience.

Canada only: We are investigating elevated error rates related to certain background processing performed as part of the core Files.com file transfer pipeline in the Canada region. Impacted functions of Files.com include file transformations such as zip/unzip, GPG, preview generation, and file statistics calculation such as MD5.

This situation should not impact customers at all unless they have files stored in the Canada region.

This situation should not affect real-time operations such as the Files.com API, FTP, SFTP, AS2, and other operations where Files.com acts as a server.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.