All Regions: Major Network Outage

All services have been restored and are operating normally. We have identified and resolved the root cause underlying these DNS issues.

We will follow up with an Incident Report within one business day including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone.

Thanks for your support while we resolved this issue.

We are continuing to investigate the DNS issue causing Files.com sites to be inaccessible for some users. We will post an update as soon as the issue has been identified and a fix is being implemented.

If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience.

We are continuing to investigate this issue. We will post an update as soon as the issue has been identified and a fix is being implemented. If you need additional assistance, please do not hesitate to contact our Customer Support team by email. Thank you for your continued patience.

All regions: We are investigating a major network outage on Files.com affecting Files.com services in all regions. This outage is affecting our gateway networking in regions other than USA, and our Core Services are running correctly.

At this time, we are also investigating elevated error rates in our primary USA region.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.