SFTP Entirely Down – US East Region (Primary)

All services have been restored and are operating normally.

We have resolved a major outage of the SFTP service on Files.com in our primary USA region. This incident did not impact other network services such as API, FTP, WebDAV, AS2, and others. The SFTP service was down from 1:39 p.m. to 1:47 p.m., with a total downtime of 8 minutes, but only in the primary USA region.

If you previously moved any workloads to another region in response to this incident, you are cleared to move those regional workloads back to the USA region.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

SFTP only: We are investigating a major outage of the SFTP service on Files.com in our primary USA region.

This incident does not impact other network services such as API, FTP, WebDAV, AS2, and others.

If you have an urgent need to access Files.com, we recommend using FTP in lieu of SFTP. If you must connect via SFTP, you should be able to immediately connect (and access your existing files and account) using the hostname of our Canada region, which is app-ca-central-1.files.com.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.