SFTP, FTP/FTPS, WebDAV Service Degraded

All services have been restored and are operating normally.

Users connecting to accounts with a custom namespace, an ExaVault host key, a custom host key, or an enforced IP whitelist experienced authentication errors. Logins were impacted between 1:34 p.m. PST and 5:33 p.m. PST. Other users may have experienced elevated error rates as well.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

FTP/FTPS, SFTP, WebDAV only: We are investigating elevated error rates on these services on Files.com in all regions.

This incident does not impact other network services such as API, AS2, and others.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.