Outage in Files.com

Delays To Scheduled Operations

Resolved Major

May 15, 2023 - Started over 2 years ago - Lasted 27 minutes
Official incident page

Incident Report

We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations. This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.

Components affected

Files.com Webhook API

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 05/15/2023 09:20AM

We have resolved a situation causing delays to scheduled operations around syncs.

Operations were delayed beginning at 17:45 PDT and ending by 2:16 PDT. All operations did successfully complete despite delays.

This situation was only a delay of scheduled syncs and did not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.

INVESTIGATING over 2 years ago - at 05/15/2023 09:16AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/15/2023 08:55AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 05/15/2023 08:54AM

We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.

This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.

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