Outage in Files.com

Reports of Elevated Errors

Resolved Major
June 29, 2023 - Started almost 2 years ago - Lasted 42 minutes
Official incident page

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Outage Details

We are investigating reports of errors on the Files.com service. This is affecting various elements of the service. Overall error rates are low and recovering. Our engineering team has identified the issue and are implementing further fixes at this time.
Components affected
Files.com Webhook API
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/29/2023 11:40AM

We have resolved an issue that was causing elevated errors. This incident occurred between the times of 1:59 AM PST to 4:35 AM PST.

IDENTIFIED almost 2 years ago - at 06/29/2023 11:31AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 06/29/2023 11:13AM

We are continuing to investigate this issue.

INVESTIGATING almost 2 years ago - at 06/29/2023 11:08AM

We are investigating reports of errors on the Files.com service. This is affecting various elements of the service. Overall error rates are low and recovering. Our engineering team has identified the issue and are implementing further fixes at this time.

Latest Files.com outages

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Singapore Region Only: FTP Service Outage - 6 months ago
FTP: Elevated error rates in USA region only - 6 months ago

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