Delays To Batch and Scheduled Operations

We have resolved a situation causing delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.

Operations were delayed beginning at [START] and ending by [END]. All operations did successfully complete despite delays.

This situation was only a delay of scheduled and batch processing and did not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.

We are investigating reports of delays to batch and scheduled operations, including but not limited to scheduled and ad-hoc syncs, moves, copies, file transformations, automations, webhooks, batch deletes, email delivery, previews, and similar batch operations.

This situation should not affect real-time operations such as FTP, SFTP, AS2, and other operations where Files.com acts as a server.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.