HTTPS outage for sites using the ExaVault host key without a Custom Domain for users in non-US regions

ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still using the ExaVault host key after their migration to Files.com. If your site was not migrated from ExaVault, or if you no longer use the ExaVault host key, this incident did not affect you.

As of 11:39am Pacific Time, we have resolved an incident causing an HTTPS outage for sites that use the ExaVault host key without a Custom Domain for users in non-US regions.

This incident did not affect sites with Custom Domains, sites that do not use the ExaVault host key, or users connecting from our US region.

ExaVault is a service that was acquired by Files.com. A small percentage of former ExaVault customers are still using the ExaVault host key after their migration to Files.com. If your site was not migrated from ExaVault, or if you no longer use the ExaVault host key, this incident does not affect you.

This incident only affects users connecting to Files.com from non-US regions.

We are currently investigating an incident causing an HTTPS outage for sites that use the ExaVault host key without a Custom Domain for users in non-US regions. This incident does not affect other services like unencrypted HTTP, FTP or SFTP. At this time, we believe that all network services are up in our US region.