Outage in Files.com

SFTP Service Only: Elevated Error Rates

Resolved Major

August 06, 2024 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

SFTP only: We are investigating elevated error rates on the SFTP service on Files.com in all regions. This incident does not impact other network services such as API, FTP, WebDAV, AS2, and others. If you are experiencing problems with SFTP, we recommend using FTP in lieu of SFTP.

Components affected

Files.com SFTP

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 08/06/2024 11:15PM

We have resolved elevated error rates on the SFTP service on Files.com in all regions. This incident did not impact other network services such as API, FTP, WebDAV, AS2, and others. This incident occurred between the times of 3:01 PM PT to 4:06 PM PT on August 6th, 2024.

INVESTIGATING almost 2 years ago - at 08/06/2024 10:20PM

SFTP only: We are investigating elevated error rates on the SFTP service on Files.com in all regions.

This incident does not impact other network services such as API, FTP, WebDAV, AS2, and others.

If you are experiencing problems with SFTP, we recommend using FTP in lieu of SFTP.

Latest Files.com outages

Failures loading the Files.com Editor - 4 months ago

Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly - 9 months ago

Inability to login: Unencrypted FTP connections only - 10 months ago

FTP and SFTP services only: Elevated error rates - about 1 year ago

FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region - over 1 year ago

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