Outage in Files.com

SFTP Service Only: Elevated Error Rates

Resolved Major
August 06, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

SFTP only: We are investigating elevated error rates on the SFTP service on Files.com in all regions. This incident does not impact other network services such as API, FTP, WebDAV, AS2, and others. If you are experiencing problems with SFTP, we recommend using FTP in lieu of SFTP.
Components affected
Files.com SFTP

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/06/2024 11:15PM

We have resolved elevated error rates on the SFTP service on Files.com in all regions. This incident did not impact other network services such as API, FTP, WebDAV, AS2, and others. This incident occurred between the times of 3:01 PM PT to 4:06 PM PT on August 6th, 2024.

INVESTIGATING about 1 year ago - at 08/06/2024 10:20PM

SFTP only: We are investigating elevated error rates on the SFTP service on Files.com in all regions.

This incident does not impact other network services such as API, FTP, WebDAV, AS2, and others.

If you are experiencing problems with SFTP, we recommend using FTP in lieu of SFTP.

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