Outage in Files.com

SFTP Entirely Down – All Regions - SFTP Service Only: Service Outage SFTP only

Resolved Major

September 10, 2024 - Started over 1 year ago - Lasted 21 minutes
Official incident page

Incident Report

SFTP only: We are investigating a major outage of the SFTP service on Files.com in all regions.

Components affected

Files.com SFTP

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/10/2024 11:19AM

We have resolved a major partial outage of the Files.com service in all regions.

This outage affected all services except for the Files.com API.

This incident occurred between the times of 3:08am and 4:09am Pacific Time.

We are compiling a Root Cause Analysis that we will post here.

IDENTIFIED over 1 year ago - at 09/10/2024 11:11AM

SFTP only: We are investigating elevated error rates on the SFTP service on Files.com in all regions.

INVESTIGATING over 1 year ago - at 09/10/2024 11:00AM

SFTP only: We are investigating a major outage of the SFTP service on Files.com in all regions.

Latest Files.com outages

Failures loading the Files.com Editor - 6 days ago

Google Safe Browsing is falsely reporting the Files.com login page as a "Dangerous Site" if it is navigated to directly - 6 months ago

Inability to login: Unencrypted FTP connections only - 6 months ago

FTP and SFTP services only: Elevated error rates - 11 months ago

FTP and SFTP Services Only: Degraded Transfer Performance in the USA Region - about 1 year ago

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