FTP: Elevated error rates in USA region only

We have resolved elevated error rates on the FTP service on Files.com in our primary USA region. This incident did not impact other network services such as API, SFTP, WebDAV, AS2, and others.

This incident occurred between the times of 7:25am PST and 8:12am PST.

If you previously moved any workloads to another region in response to this incident, you are cleared to move those regional workloads back to the USA region.

We are compiling a Root Cause Analysis for this incident, which we will post here.

FTP only: We are investigating elevated error rates on the FTP service on Files.com in our primary USA region.

This incident does not impact other network services such as API, SFTP, WebDAV, AS2, and others.

This incident does not impact FTP in any other regions.

If you are affected by this incident and have an urgent need to access Files.com, we recommend using SFTP in lieu of FTP. If you must connect via FTP, you should be able to immediately connect (and access your existing files and account) using the hostname of our Canada region, which is app-ca-central-1.files.com.