Singapore Region Only: FTP Service Outage

All services have been restored and are operating normally.

We have resolved a major outage of the FTP service on Files.com in the Singapore region. This incident did not impact other network services such as API, SFTP, WebDAV, AS2, and others. The FTP service was down from 10:59 PM PST on November 24th to 12:46 AM PST November 25th, with a total downtime of 1 hour 47 minutes, but only in the Singapore region.

If you previously moved any workloads to another region in response to this incident, you are cleared to move those regional workloads back to the Singapore region.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

Singapore FTP only: We are investigating a major outage of the FTP service on Files.com in the Singapore region.

This incident does not impact other network services such as API, SFTP, WebDAV, AS2, and others, nor does it impact regions other than Singapore. At this time, we believe that all network services are currently up in our other regional locations.

If you have an urgent need to access Files.com, we recommend using SFTP in lieu of FTP. If you must connect via FTP, you should be able to immediately connect (and access your existing files and account) using the hostname of our USA region, which is app-us-east-1.files.com.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.