London Region Only: Elevated Error Rates and/or Performance Degradation To Network Services

All services have been restored and are operating normally.

London only: We have resolved a performance degradation on Files.com affecting Files.com services in the London region.

This incident occurred between the times of 6:07 a.m. PST to 7:07 a.m. PST, but only in the London region.

If you previously moved any workloads to another region in response to this incident, you are cleared to move those regional workloads back to the London region.

We will follow up with an Incident Report within ten (10) business days including the root cause and steps taken to address the root cause. If you need additional support, please do not hesitate to contact our Customer Support team by email or phone. Thanks for your support while we resolved this issue.

London only: We are investigating a partial network outage on Files.com affecting Files.com services in the London region.

This outage is only affecting our network gateway networking in the London region, and our Core Services are running correctly. At this time, we believe that all network services are currently up in our other regional locations.

If you have an urgent need to access Files.com via FTP, SFTP, or WebDAV, you should be able to immediately connect (and access your existing files and account) using the hostname of our USA region, which is app-us-east-1.files.com.

We will provide additional details as they become available. Customers with urgent questions are encouraged to contact our Customer Support team by email. Thank you for your patience.