Outage in Fivetran

Iterable connectors are failing with "java.lang.NullPointerException"

Resolved Minor
May 03, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/03/2023 09:52PM

This incident has been resolved.

MONITORING about 2 years ago - at 05/03/2023 09:29PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 05/03/2023 08:50PM

We're working on a fix to handle unexpected NULL values coming from Iterable API.

IDENTIFIED about 2 years ago - at 05/03/2023 07:59PM

We've found that this issue is affecting the EMAIL_LINK_PARAM_HISTORY endpoint, as we're getting a NULL value for the "linkParams" field from Iterable API. As a workaround, the table EMAIL_LINK_PARAM_HISTORY can be disabled.

IDENTIFIED about 2 years ago - at 05/03/2023 07:55PM

The issue has been identified and we are working to resolve it.

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