Outage in Fivetran

3rd Party: Optimizely connectors failing with "Cannot read field "seconds" because "otherInstant" is null"

Resolved Minor
January 14, 2025 - Started 3 months ago - Lasted about 13 hours
Official incident page

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Outage Details

The issue has been identified and we are working to resolve it.
Components affected
Fivetran Optimizely
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/15/2025 08:02AM

Syncs are passing after the hotfix. We have excluded the "extension" table from syncing, as a workaround, as the Optimizely extension API stopped returning the last_modified field, which was causing the sync failure. We will reach out to Optimizely support in order to get a root cause and permanent solution for this.

MONITORING 3 months ago - at 01/15/2025 07:25AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 01/15/2025 12:06AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 01/14/2025 07:59PM

We have identified an issue with the date field from the Optimizely side for one endpoint and are working on a fix.

IDENTIFIED 3 months ago - at 01/14/2025 07:10PM

The issue has been identified and we are working to resolve it.

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