Flexera One UI - NA - Experiencing Performance Delays

This incident has been resolved.

Throughout our extended overnight monitoring, normal operations persisted without any recurrence. We intend to continue monitoring for a while longer before officially closing this incident. We will keep you updated with any further developments.

We have not encountered any further occurrences, and the services have continued to function as anticipated. We are closely monitoring the situation and collaborating with our vendor to identify a permanent solution.

We have determined that this issue occurs intermittently and occurs in brief intervals. We are working with the vendor to investigate the root cause and implement a solution.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to investigate this issue.

Incident Description: We received reports of service degradation affecting the Flexera One UI in the NAM region, resulting in slower response times for users attempting to log in to Flexera One. Additionally, any attempts to generate the token to use the API would have resulted in failures.

Priority: P2

Restoration Activity: The issue has been identified on our vendor's side. We are currently working with them to identify and implement a fix.