Flexera One - IT Asset Management - NA - Inventory Processing Disruption

The backlog has reduced significantly to acceptable levels, and the upload rate is now back to normal. As a result, the incident has been resolved and will be transitioned to problem management for further investigation to determine the underlying cause and improve monitoring capabilities for faster detection and resolution in the future.

Incident Description: We experienced a disruption with inventory processing in the NA environment on the IT Asset Management platform over the weekend. Although this issue has been resolved, there may be ongoing impacts, including delays in inventory processing and a backlog in client beacons.

Priority: P2

Restoration Activity: We have observed some failures that likely contributed to the issue and have engaged additional SMEs to thoroughly investigate the underlying causes and full scope of the impact. Our team is actively monitoring the situation to ensure that all processing tasks are completed successfully and to address any residual effects. We will provide updates as we continue to work through this.