Flexera One - IT Asset Management - NA & EU - NDI Inventory Data Delayed

This incident has been resolved. All backlogs have been cleared and the traffic is running live in real time now.

The backlog continues to decrease, though some processing challenges remain. The team has implemented steps to address delays, and improvements are ongoing. It’s important to note that this impact is limited to a very small subset of customers. We are closely monitoring the situation and making adjustments as needed to ensure continued progress.

Despite these challenges, we expect the backlog to be cleared by the weekend. We will provide further updates as necessary.

The impact is now limited to a very small subset of customers, with backlog processing continuing as expected. The teams are actively monitoring the situation and performing manual interventions as needed to ensure smooth completion.

We have taken additional steps to ensure smooth processing. Performance improvements are ongoing, and we continue to monitor the system closely to ensure optimal operation.

Further updates will be provided as necessary.

We have observed some delays in file processing times, but recent adjustments are helping to improve overall performance. The backlog is now limited to a very small subset of customers, while the rest of the system remains unaffected.

We will continue to monitor the situation closely and provide updates as necessary.

We have continued monitoring the system over the weekend and implemented measures to address issues observed during NA processing. Enhancements were made to improve processing capacity, and the system has been scaled to handle the workload more efficiently. As a result, the backlog in NA is reducing steadily, while the EU region remains stable.

We will continue to keep a close watch and provide further updates as necessary.

The backlog in the EU region is back to normal and remains stable. In NA, the backlog has been reduced to approximately 13 hours. We are continuing to monitor both regions closely to ensure sustained progress. Further updates will be provided as the situation evolves.

The latest assessment shows positive progress, with pending jobs being processed steadily, and the backlog gradually decreasing. Both the US and EU regions are handling the workload effectively, and processing rates remain stable. Further updates will be provided as more information becomes available.

Following recent changes, processing has improved in both regions. The EU backlog is clearing steadily, and the US backlog is progressing more consistently after additional capacity was added to the system. We are continuing to monitor the situation closely to ensure sustained progress and will provide further updates as needed.

Upon further investigation, the technical team identified connection issues affecting file processing. System resources have been scaled to better meet the current demand. The backlog in the EU region is steadily improving, while in the US, progress has been inconsistent but is generally trending downward.

The team continues to investigate the cause of these irregularities and is evaluating further actions to ensure stable and reliable system performance.

Incident Description: We are currently experiencing delays in processing inventory NDI files within the IT Asset Management platform in the NA and EU regions, with no impact to the APAC region. This issue is affecting the timely update of inventory records, and our teams are actively working to restore normal operations.

Priority: P2

Restoration Activity: Our technical teams are scaling resources and investigating the root cause of the delays. We have identified a potential issue related to a recent release and are implementing corrective measures to improve processing times.