Flexera One- IT Asset Management- EU- Web UI slowness

We have monitored the system for an extended period and continue to observe positive outcomes, with performance remaining stable. Additionally, database activity has returned to normal levels. This incident is now considered resolved.

Further investigation has linked the issue to database performance delays, resulting in slowness and errors. A failover was performed, improving system response. While activity levels remain elevated due to a potential backlog, performance is stable. Monitoring continues, and we will provide further updates as we progress.

The issue has been identified and a fix is being implemented.

Incident Description:
Our teams are currently investigating an issue affecting some customers using the IT Asset Management Web UI in the EU region. Impacted customers may experience slowness or errors when accessing the Flexera One ITAM web UI.

Priority: P2

Restoration activity:
Our technical team is actively working on identifying the root cause and restoring services. Further updates will be provided as we continue our efforts to resolve the incident.