Flexera One - IT Asset Management - EU- Inventory Uploads Failing

This issue has been resolved. The backlog has reached an acceptable level and continues to decrease steadily.

Our teams have confirmed after extended monitoring, that inventory uploads are functioning normally without any issues. Due to the recent disruption, a backlog has accumulated; however, measures have been implemented to accelerate its processing. We are closely monitoring the platform and will share further updates as they become available.

Our teams have scaled up the infrastructure, and uploads are now functioning as expected. We will continue to monitor the services closely.

Our teams have identified the root cause of the issue and are actively working on a fix. We will provide further updates as soon as they become available.

Our technical teams have identified that a key service is returning 502 errors when attempting to connect, preventing data ingestion. They are actively investigating the root cause and working on a resolution.

Our teams are actively investigating the issue and have isolated it to a specific service component. They are now focused on identifying the root cause and working toward a swift resolution to restore services.

Incident Description: We are currently addressing an issue impacting inventory data processing for IT Asset Management (ITAM) services in the EU region for all customers. While the system remains accessible, affected users may face issues with inventory uploads failing.

Priority: P2

Restoration Activity: Our technical team is actively working on identifying the root cause and restoring services. Further updates will be provided as we continue our efforts to resolve the incident.