Flexera Outage History

Flexera One experienced intermittent service degradation in the NAM region for 11.1 hours, causing customers to encounter errors, delayed page loading, and loading state issues when accessing Cloud Cost Optimization functionality and Administration settings. Some customers also experienced delays in cost data processing. The technical teams identified the issue was influenced by an upstream service provider disruption, and services were fully restored after validation and monitoring confirmed normal platform operations.

Flexera's Spot services experienced a 26.4-hour outage in the US East-1 region due to a disruption with their cloud service provider, preventing customers from launching instances and causing degraded provisioning capabilities. The incident affected Spot UI, API, and Website components, with customers experiencing difficulties with instance launches and overall service performance. Flexera's technical teams implemented mitigation measures and worked with the service provider to restore services, with full resolution confirmed after an extended monitoring period.

Flexera One IT Asset Management experienced a major incident affecting Beacon connectivity in the North America region, preventing customers from uploading inventory data or downloading Beacon-related updates due to connectivity errors. The issue was identified as a routing/configuration problem that occurred following recent maintenance activity. Technical teams resolved the incident after 2.9 hours by completing the required configuration updates to restore the affected service path, with upload and download functionality fully validated.

Flexera One IT Asset Management experienced reconciliation processing delays in the North America region for 2.4 hours, while the application remained accessible to users. The issue was caused by a deployment that occurred while reconciliation tasks were running, causing affected jobs to enter a repeated retry state instead of completing normally. The problem was resolved by addressing the stuck jobs, and newly started reconciliation processes are now completing successfully with stopped jobs resuming on their normal schedules.

Snow Software experienced a major incident in the Australia region where users encountered errors and difficulties loading certain pages within the SAM Core application, affecting Snow Atlas and Snow Atlas API services. The issue was caused by a recent deployment that impacted the messaging system. The problem was resolved by rolling back the problematic deployment, restoring normal service operation after 23 minutes.

Flexera One's IT Asset Management service in the EU region experienced inventory data upload failures for 3.1 hours due to a communication service becoming unavailable after an unexpected system event. Customers encountered upload failures and error messages during this period. The service was restored with no data loss, as affected uploads automatically retried and completed once the system was back online.

CloudCheckr experienced a major incident affecting inventory and cost collection across all regions (US, EU, Australia/New Zealand, Federal, and GOV) for approximately 5 days, caused by service issues with an external provider. Customers experienced delays in inventory and cost data collection during this period. The issue was resolved through deployment of a product-side mitigation across all CloudCheckr regions to handle communication failures with the affected external service.

Flexera One experienced a major UI access disruption in the NAM region lasting 50 minutes, preventing customers from accessing the platform and affecting multiple components including IT Asset Management, Cloud services, and various APIs. Technical teams identified a recent service change as the root cause and restored access by reverting the problematic changes.

Flexera One IT Visibility experienced a major disruption affecting third-party inventory import processing across all regions (APAC, US, and EU) for 80 hours. Customers experienced delays in inventory processing and timeouts during imports due to issues with the data notification flow. Technical teams implemented a hotfix to restore normal processing and completed backlog replay of missed messages, with full service restoration confirmed after validation across all affected organizations.

Flexera One's Data Explorer feature in the North America region experienced a major outage for 1.6 hours, causing customer requests to fail and preventing users from retrieving expected results. The issue was caused by a service-side deployment or configuration problem that affected request processing. The service was restored by rolling back the problematic changes, and normal Data Explorer functionality was validated and returned to expected operation.