Flexera Outage History

Snow Atlas customers in the APAC region experienced HTTP 500 internal server errors when accessing the application for 7.3 hours. The issue affected Snow Atlas Australia and its API components, preventing users from properly accessing the service. Technical teams resolved the incident by performing service restarts on affected components, which restored functionality while they continue investigating a permanent fix.

Flexera One IT Asset Management customers in the EU and APAC regions experienced reconcile job failures following a recent production release. The issue affected inventory upload processes and prevented customers from completing reconciliation tasks. The technical teams identified the root cause and deployed a hotfix, with subsequent reconcile runs completing successfully and no additional failures observed after the fix.

Flexera One IT Asset Management experienced a 9.8-hour outage in the NAM region affecting Beacon communication, causing intermittent timeouts, inventory upload delays, and Beacon download failures. The incident impacted IT Asset Management US Beacon Communication services, preventing normal asset management operations for customers in the region. Technical teams investigated multiple potential causes and successfully resolved the issue through mitigation efforts, restoring all impacted functionality.

Flexera One's IT Visibility service in North America experienced delayed inventory data updates for over 10 days, with some customers seeing import timeouts and delays in data availability within the application. Technical teams identified issues in the data ingestion flow and implemented fixes to reprocess affected inventory data. The incident was resolved after processing returned to normal levels and the backlog was cleared, though a small number of customers continued to experience isolated processing slowness that was being tracked separately.

Flexera experienced a major incident affecting Spot Elastigroup for AWS customers, causing page load delays and preventing users from creating new Elastigroups. The issue was traced to a recent change that impacted both the Spot UI and API components. Technical teams reverted the problematic change and fully restored service after 2.2 hours of degraded performance.

Flexera One's IT Visibility service in the US Production environment experienced degraded performance for 97.2 hours due to elevated request throttling from an upstream cloud provider dependency, causing delays in normalized inventory updates. Customers experienced delays in updated inventory data appearing in the system during both the incident and the subsequent recovery period. Technical teams implemented a fix and then carefully processed the accumulated backlog over several days to restore normal service while maintaining platform stability.

Flexera One experienced intermittent service degradation in the NAM region for 11.1 hours, causing customers to encounter errors, delayed page loading, and loading state issues when accessing Cloud Cost Optimization functionality and Administration settings. Some customers also experienced delays in cost data processing. The technical teams identified the issue was influenced by an upstream service provider disruption, and services were fully restored after validation and monitoring confirmed normal platform operations.

Flexera's Spot services experienced a 26.4-hour outage in the US East-1 region due to a disruption with their cloud service provider, preventing customers from launching instances and causing degraded provisioning capabilities. The incident affected Spot UI, API, and Website components, with customers experiencing difficulties with instance launches and overall service performance. Flexera's technical teams implemented mitigation measures and worked with the service provider to restore services, with full resolution confirmed after an extended monitoring period.

Flexera One IT Asset Management experienced a major incident affecting Beacon connectivity in the North America region, preventing customers from uploading inventory data or downloading Beacon-related updates due to connectivity errors. The issue was identified as a routing/configuration problem that occurred following recent maintenance activity. Technical teams resolved the incident after 2.9 hours by completing the required configuration updates to restore the affected service path, with upload and download functionality fully validated.

Flexera One IT Asset Management experienced reconciliation processing delays in the North America region for 2.4 hours, while the application remained accessible to users. The issue was caused by a deployment that occurred while reconciliation tasks were running, causing affected jobs to enter a repeated retry state instead of completing normally. The problem was resolved by addressing the stuck jobs, and newly started reconciliation processes are now completing successfully with stopped jobs resuming on their normal schedules.