Flexera Outage History

Flexera One's IT Asset Management service in the EU region experienced inventory data upload failures for 3.1 hours due to a communication service becoming unavailable after an unexpected system event. Customers encountered upload failures and error messages during this period. The service was restored with no data loss, as affected uploads automatically retried and completed once the system was back online.

CloudCheckr experienced a major incident affecting inventory and cost collection across all regions (US, EU, Australia/New Zealand, Federal, and GOV) for approximately 5 days, caused by service issues with an external provider. Customers experienced delays in inventory and cost data collection during this period. The issue was resolved through deployment of a product-side mitigation across all CloudCheckr regions to handle communication failures with the affected external service.

Flexera One experienced a major UI access disruption in the NAM region lasting 50 minutes, preventing customers from accessing the platform and affecting multiple components including IT Asset Management, Cloud services, and various APIs. Technical teams identified a recent service change as the root cause and restored access by reverting the problematic changes.

Flexera One IT Visibility experienced a major disruption affecting third-party inventory import processing across all regions (APAC, US, and EU) for 80 hours. Customers experienced delays in inventory processing and timeouts during imports due to issues with the data notification flow. Technical teams implemented a hotfix to restore normal processing and completed backlog replay of missed messages, with full service restoration confirmed after validation across all affected organizations.

Flexera One's Data Explorer feature in the North America region experienced a major outage for 1.6 hours, causing customer requests to fail and preventing users from retrieving expected results. The issue was caused by a service-side deployment or configuration problem that affected request processing. The service was restored by rolling back the problematic changes, and normal Data Explorer functionality was validated and returned to expected operation.

Flexera One IT Visibility in the EU region experienced a major incident lasting 5.7 hours where customers encountered errors when accessing the Evidence UI and failures with ZIP exports and Query exports. Technical teams identified a recent change as the likely cause and implemented mitigation steps by moving traffic to a restored service path. Full recovery was confirmed after mitigation was completed, with all affected services in the EU region returning to normal operation.

Flexera One's IT Visibility service in the APAC region experienced intermittent failures for 1.3 hours, causing queries and data exports to return 503 errors while the main UI remained accessible. The issue was caused by an unintended configuration change during a recent update that impacted request routing for certain services. The problem was resolved by implementing corrective actions to restore normal service behavior, with all services validated and returned to normal operation.

A database cluster issue in Flexera One's North America environment caused data update delays and workflow disruptions for IT Visibility customers, though the platform remained accessible. Technical teams paused write operations as a precautionary measure while working with the service provider to restore database stability. The incident was resolved after 4.7 hours when database cluster stability was restored and normal write operations resumed.

Flexera One's IT Visibility service in the EU experienced a 21.9-hour major incident where database resource constraints caused significant delays in inventory processing and intermittent timeouts during the normalization stage. While the platform remained accessible, customers experienced delays with newly uploaded inventory processing due to a growing backlog. The issue was resolved by upgrading the database cluster capacity and redistributing workloads, which cleared the processing backlog and restored normal service levels.

Flexera One UI experienced access disruption across all regions (NA, EU, APAC) for 1 hour 56 minutes, preventing new user logins while existing sessions remained functional. The issue was caused by a configuration change affecting UI access controls and impacted multiple components including IT Asset Management, Cloud Cost Optimization, and Cloud License Management services. The problem was resolved by reverting the problematic configuration change, restoring normal access to the platform.