Flexera Outage History

Flexera One IT Visibility in the EU experienced a 3.3-hour processing backlog that delayed inventory updates from third-party data sources, caused by resource constraints in a managed caching service. User interfaces and APIs remained fully accessible with core functionality unimpacted throughout the incident. The issue was resolved by increasing system capacity, and the team proactively replayed customer data to ensure completeness.

Flexera One's IT Visibility service in the APAC region experienced an issue where inventory upload status reporting failed due to an incorrect routing configuration, causing uploads to incorrectly display as "Timed Out" even though data ingestion was processing successfully. The technical teams identified and corrected the routing configuration issue, restoring normal service operation. The incident lasted 2.3 hours and was resolved with validated routing behavior and traffic flow.

Flexera One's IT Visibility service experienced export functionality failures across all regions (North America, Europe, and Asia-Pacific) for 10.5 hours, preventing customers from generating or downloading exports. Technical teams identified and deployed a fix that gradually restored export functionality across regions. The incident was fully resolved after corrective measures were implemented and validated, with normal export operations confirmed across all affected regions.

Flexera One's SaaS Manager experienced a 20.7-hour outage affecting SaaS inventory imports across all regions (US, EU, and APAC), with customers encountering import failures and timeouts while processing uploads. The root cause was identified as an authentication service configuration issue that prevented proper traffic routing to the cluster. The incident was resolved by implementing service configuration updates and restoring traffic routing across all regions and environments.

Flexera One experienced a major login access disruption in the APAC region lasting 15.4 hours, preventing customers from logging into the platform and causing errors when accessing various services including Cloud License Management, IT Asset Management, and Cloud Cost Optimization. The incident was caused by service communication issues that impacted backend services, and technical teams resolved it by implementing configuration changes to ensure proper upstream service accessibility. Full service restoration was achieved after progressive recovery phases, starting with login access restoration and followed by resolution of intermittent errors affecting platform navigation, reports, and dashboards.

Flexera One experienced a defect affecting capability updates across all regions, causing missing dashboards and tabular view reports for a subset of customers performing capability updates or new organization onboarding. The issue impacted IT Visibility and IT Asset Management components across US, EU, and APAC regions, while customers with existing active capabilities were not affected. After 92.8 hours, teams successfully deployed a permanent fix across all regions and confirmed full service restoration following validation.

Flexera One IT Asset Management experienced a major incident where scheduled reports failed to be delivered automatically across APAC, EU, and NAM regions, lasting over 45 days. The issue specifically affected automated report email delivery and certain execution modes like "Run Once" and "Run in Background," while manual report access through the portal remained functional throughout the incident. The problem was resolved through collaboration with the service provider, with recurring scheduled reports restored first and the remaining execution issues addressed through configuration changes and authentication handling improvements.