Outage in FMX

Unable to sign on through universal sign on on gofmx.com

Resolved Minor
January 30, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Need to monitor FMX outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including FMX, and never miss an outage again.
Start Free Trial

Outage Details

We are aware of an issue impacting the universal sign-on function on our marketing website https://www.gofmx.com Users who attempt to sign on through our marketing website will receive a page not found error. Please note that you can still sign on to your FMX site via a direct link, .gofmx.com (example.gofmx.com). If you don't know your direct link, you can find one by clicking any link back to FMX through any email notification. From there, you will be prompted to log in. You can also contact the FMX Support Team at support@gofmx.com for assistance. Once you've identified your direct link to your FMX site, we recommend bookmarking it and using it as your primary login method in the future, as it is the most direct path to your site. We apologize for any inconvenience this issue has caused and will update this message when the universal sign-on service is restored.
Components affected
FMX www.gofmx.com
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/30/2023 02:08PM

This issue has been resolved. Users that experienced the issue before may need to "hard refresh" the login page by holding the shift key and clicking the browser's refresh button if they're still experiencing the issue. We apologize for any inconvenience this issue has caused.
We recommend bookmarking a direct link to your FMX site and using it as your primary login method in the future, as it is the most direct path to your site. Your direct link is .gofmx.com (example.gofmx.com). If you don't know your hostname, you can find a direct link by clicking any link back to FMX through any email notification. From there, you will be prompted to log in. You can also contact the FMX Support Team at support@gofmx.com for assistance.

INVESTIGATING almost 2 years ago - at 01/30/2023 01:09PM

We are aware of an issue impacting the universal sign-on function on our marketing website https://www.gofmx.com Users who attempt to sign on through our marketing website will receive a page not found error. Please note that you can still sign on to your FMX site via a direct link, .gofmx.com (example.gofmx.com). If you don't know your direct link, you can find one by clicking any link back to FMX through any email notification. From there, you will be prompted to log in. You can also contact the FMX Support Team at support@gofmx.com for assistance. Once you've identified your direct link to your FMX site, we recommend bookmarking it and using it as your primary login method in the future, as it is the most direct path to your site. We apologize for any inconvenience this issue has caused and will update this message when the universal sign-on service is restored.

Latest FMX outages

Database failover - about 2 months ago
Degraded performance - about 1 year ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime