Outage in FormAssembly

Report of Failed or Duplicate Responses on Basic/Professional/Premier plans

Resolved Minor
January 25, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating reports of Something Went Wrong Errors as well as duplication of responses on Basic/Professional/Premier Plans. We will continue to update this page with more details as they are available.
Components affected
FormAssembly App
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/26/2024 12:20AM

This incident has been resolved and all forms and responses should be operating as expected.

Again, please note that any connectors that did not process during this time will need to be reprocessed. https://help.formassembly.com/help/responses#reprocess-a-response

MONITORING over 1 year ago - at 01/25/2024 11:38PM

A fix has been implemented and we are monitoring the results.

Please note: Connectors that did not process during this time will need to be reprocessed. https://help.formassembly.com/help/responses#reprocess-a-response

INVESTIGATING over 1 year ago - at 01/25/2024 10:39PM

We are currently investigating reports of Something Went Wrong Errors as well as duplication of responses on Basic/Professional/Premier Plans. We will continue to update this page with more details as they are available.

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