Outage in FormAssembly

502 Bad Gateway Issues for Professional and Premier Customers

Resolved Minor
September 18, 2020 - Started over 4 years ago - Lasted over 1 year
Official incident page

Need to monitor FormAssembly outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including FormAssembly, and never miss an outage again.
Start Free Trial

Outage Details

Our team has been made aware of an issue with accessing FormAssembly and rendering forms for Professional and Premier customers as of 2:05pm ET 9/18/2020. When attempting to access FormAssembly you may notice a message "502 Bad Gateway". We are currently investigating the cause and full scope of the issue
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 09/18/2020 08:40PM

Service has been restored for affected customers. Our team is continuing to monitor the situation and determine root cause.

MONITORING over 4 years ago - at 09/18/2020 08:33PM

Our team has finished rolling out measures for the errors seen by customers. Professional and Premier customer accounts and forms should now be accessible. We are continuing to monitor the situation.

INVESTIGATING over 4 years ago - at 09/18/2020 08:31PM

Our team reviewed possible causes for the issue and rolled out measures to address the issue.

INVESTIGATING over 4 years ago - at 09/18/2020 08:12PM

We are continuing to investigate the issue.

INVESTIGATING over 4 years ago - at 09/18/2020 07:51PM

Our team has been made aware of an issue with accessing FormAssembly and rendering forms for Professional and Premier customers as of 2:05pm ET 9/18/2020. When attempting to access FormAssembly you may notice a message "502 Bad Gateway". We are currently investigating the cause and full scope of the issue

Latest FormAssembly outages

Email Notifications Not Being Sent - 27 days ago
Reports of Slow Load Times on Team Accounts - about 1 month ago
Salesforce File Uploads Failing on London based Essentials, Team and Enterprise accounts - 3 months ago
Salesforce Connector and Dynamic Picklist Sandbox Authorizations Breaking After Re-Authentication - 3 months ago
"Something went wrong" error when saving a form with reCAPTCHA - 4 months ago

All Third-Party Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook