Outage in Formstack

SMS 2FA Login and Verification Issues due to Third-party Service Provider

Resolved Minor
May 09, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

Need to monitor Formstack outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Formstack, and never miss an outage again.
Start Free Trial

Outage Details

We are aware that some users are experiencing difficulty logging in. Specifically, users who have 2 Factor Authentication set up with SMS (text) messages. This is due to an issue with our connection to Twilio, the service provider for the SMS 2FA method.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/10/2023 01:02AM

We have verified that there have been no more indications of issues with our messaging service from Twilio. This issue is resolved and full functionality is restored to Formstack customers.

MONITORING over 1 year ago - at 05/09/2023 11:55PM

We have a fix in place for this issue that restores the SMS functionality between Formstack and Twilio. Users with two-factor authentication setup using text messages are now able to login. Thank you for your patience!

IDENTIFIED over 1 year ago - at 05/09/2023 09:32PM

We have verified that our connection to Twilio for providing SMS messages for two-factor authentication (2FA) is not working to login to Formstack.
Our research indicates that SMS messages for Sign are not affected, nor are outbound emails for Formstack.

If a customer would like to disable the 2FA requirement on their account while we troubleshoot this, feel free to submit a support ticket and we can help edit your account settings.

IDENTIFIED over 1 year ago - at 05/09/2023 09:14PM

We are aware that some users are experiencing difficulty logging in. Specifically, users who have 2 Factor Authentication set up with SMS (text) messages. This is due to an issue with our connection to Twilio, the service provider for the SMS 2FA method.

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime