Outage in Formstack
Formstack Sign API Not Updating Document Status
Resolved MinorIncident Report
Summary AI Generated
The Formstack Sign API experienced an issue where it failed to reflect updated document statuses after signing completion, though the signing workflows themselves continued to function normally. This caused some integrations to not receive correct status updates for completed documents. The issue was identified, fixed, and resolved after 2.6 hours of monitoring.
We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.
Components affected
Formstack DocumentsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
21 days ago - at 04/29/2026 05:39PM
This incident has been resolved.
MONITORING
21 days ago - at 04/29/2026 03:31PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
21 days ago - at 04/29/2026 03:08PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
21 days ago - at 04/29/2026 03:05PM
We are currently investigating an issue where the Formstack Sign API may not reflect updated document statuses after the signing process is completed. Signing workflows are completing successfully, but some integrations may not receive the correct status updates. Our team is actively working to identify and resolve the issue.
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