Forsta Outage History

Forsta Plus experienced a minor incident where some users encountered errors when accessing Action Plans on the PG HX site, affecting the Foundations component. The engineering team resolved the issue by rolling back recent changes and confirmed the fix after monitoring. The incident lasted 3.1 hours from investigation to full resolution.

Forsta experienced sitewide instability for 46.3 hours due to platform networking issues, affecting Studio designers, Reportal viewers, Survey designer, and Studio viewers. The company worked with infrastructure partners Edarat and Microsoft to improve system stability and resolve the networking problems. The incident was resolved after monitoring confirmed the application had returned to stable operation.

Forsta's Australia Cloud site (aus.hxplatform.com) experienced service degradation during Australian business hours over a week-long period, affecting the Task System, Studio Viewers, Reportal Designers, and Reportal Viewers with critical issues including Studio reports failing to load and significant slowness and errors in Reportal access. The Cloud Operations team resolved the incident by implementing performance improvements including additional server memory, adjusting recent platform changes, increasing database capacity, and optimizing system storage. The system was stabilized and monitored closely before being fully resolved after 89.4 hours.

Forsta Plus experienced incorrect labels appearing in data tables across all multi-tenant SaaS sites, affecting Studio designers and viewers. The issue was identified and a fix was implemented within 25 minutes. The incident has been resolved.

Forsta Plus experienced a 21.7-hour outage where Action management cases were not being generated on the US SaaS site, affecting Studio designers and viewers. The issue was resolved by rolling back the affected component, after which case generation resumed and began catching up on missed cases. Users were advised to set case creation triggers to a 3-day window to ensure no cases were missed during the recovery period.

Forsta Plus experienced an issue with Action Management case data display across multiple client environments, causing errors in Studio widgets when users filtered by reporting period and delays in case data updates when the filter was disabled. The incident affected Foundations, Studio viewers, and Studio designers components for 31.5 hours while case creation remained functional. The issue was resolved through a phased fix implementation and monitoring process.

Forsta Plus experienced an issue with the Survey Designer functionality on the DE site that lasted approximately 24.6 hours. The incident affected users' ability to use the Survey Designer component. The issue was resolved after the operations and R&D teams implemented a fix and monitored the results.

Forsta Plus experienced an issue with the task system affecting Euro region users for 2.5 hours. The company investigated the problem and implemented a fix. The issue was resolved after a monitoring period to ensure the fix was effective.

Forsta experienced a major incident where end users on the Euro site were unable to access Studio Reports, affecting the Studio viewers component. The issue persisted for 48.8 hours before being identified and resolved with an implemented fix. The incident was fully resolved on April 22nd, 2026.