Forsta Outage History

Forsta experienced a major incident where end users on the Euro site were unable to access Studio Reports, affecting the Studio viewers component. The issue persisted for 48.8 hours before being identified and resolved with an implemented fix. The incident was fully resolved on April 22nd, 2026.

Forsta Plus experienced issues with Survey Launches and Data Exports on their EU site, affecting the task system for 4 hours. The data export functionality was restored first, followed by the survey launch capability. The incident was fully resolved after 4 hours of investigation and remediation efforts.

Forsta experienced a major incident affecting live.dapresy.com that lasted 4.2 hours. The issue was identified and patching was implemented to address the problem. The incident was resolved after monitoring confirmed the fix was successful.

Forsta Plus experienced an issue where Action Management case data displayed with delays in reporting views, and certain filters caused errors, with recent case activity not appearing and case counts not reflecting latest updates. The problem affected Studio viewers and Foundations components across multiple environments including US, PG HX, US2, and EURO sites over a 16-day period. The issue was resolved through multiple fixes deployed across different sites, with case creation and assignment functionality remaining operational throughout the incident.

Forsta Plus experienced delays in email delivery for the Euro site, affecting the task system. The issue was investigated and resolved within 22 minutes.

Forsta Plus experienced an issue where reminder email notifications (pre-overdue, overdue, and post-overdue) were not being sent in Action Management across all environments. The incident affected Studio viewers and Foundations components for 29.5 hours before being resolved with a fix implementation and monitoring period.

Forsta experienced stability issues with email delivery tasks on the US site due to an unstable PowerMTA instance caused by disk-related problems. The issue resulted in delayed email send-outs and affected the task system for 3.2 hours. Rackspace corrected the underlying disk problem, restoring email delivery stability.