Fountain Outage History

Fountain experienced degraded performance issues with data warehouse connections, affecting users who rely on warehouse connectivity. The engineering team implemented a fix and monitored the system for approximately one hour before confirming full restoration. The incident lasted 1.2 hours and all warehouse connections are now fully operational.

The Fountain application underwent planned maintenance on the amazon-mm and us-4 environments, causing the platform to be temporarily inaccessible. The maintenance was completed successfully after 21 minutes, restoring full service to both affected environments.

The Fountain hire platform underwent planned maintenance on the eu-1 environment, causing the service to be temporarily inaccessible. The maintenance was completed successfully after 8 minutes, restoring full service availability.

The Fountain application underwent planned maintenance on the ap-1 environment, making the platform temporarily inaccessible for users. The maintenance was completed successfully after 8 minutes of downtime. The service was fully restored following the scheduled internal maintenance work.

Fountain conducted scheduled infrastructure maintenance that caused varying levels of platform availability, with some customers experiencing complete inaccessibility while others had partial access with limited functionality including sourcing capabilities, partner integrations, messaging, and recruiter login. The planned maintenance was completed in 26 minutes and the platform was fully restored after a brief monitoring period.

Fountain conducted planned maintenance on their Amazon EU and Ceracare environments, making the hiring platform temporarily inaccessible during the maintenance window. The scheduled maintenance affected application.fountain.com and ceracare.fountain.com for 18 minutes. The maintenance was completed successfully and service was restored.

The Fountain Hire service experienced slowness affecting some tenants due to a release issue, with secondary impacts on multiple app domains including the main site and US regional instances. A fix was implemented after 2 hours, restoring normal performance and resolving access issues with Message Center.

A subset of users experienced login issues when accessing us-2.fountain.com, receiving error codes that prevented them from reaching the Fountain application. The engineering team implemented a fix and monitored the results before confirming full resolution. The incident lasted 22 minutes and has been completely resolved.

The Fountain service experienced a major disruption affecting Cue agent services, which became slow or unavailable due to a third-party service issue. The incident lasted 21 minutes, from identification at 12:44 PM to resolution at 1:04 PM on May 12, 2026. The service has been fully restored.

The Fountain Cue agent service experienced slowness and unavailability for 1.2 hours due to a third-party service disruption. The third-party vendor identified and implemented a fix for the underlying issue. The incident was resolved after monitoring confirmed the fix was successful.