Fountain Outage History

The Fountain Cue agent service experienced slowness and unavailability for 1.2 hours due to a third-party service disruption. The third-party vendor identified and implemented a fix for the underlying issue. The incident was resolved after monitoring confirmed the fix was successful.

Fountain experienced delays in their Automations feature and worker segment assignation due to issues with background processing. The incident affected automated workflows and the assignment of workers to segments for 1.4 hours. The issue was resolved after implementing a fix and monitoring the system for stability.

A subset of users experienced failed login errors when attempting to access the Fountain Platform due to an issue with a third-party verification platform. The incident lasted 27 hours and affected user authentication capabilities. The issue was resolved after implementing a fix and monitoring login functionality.

The Fountain Cue agent service experienced slowness and unavailability for 58 minutes due to a third-party service disruption. The third-party provider identified and resolved the underlying issue, restoring normal success rates across all services. The incident was fully resolved after monitoring confirmed stable service performance.

Fountain experienced an issue with stale analytics data that affected the Analytics and Search components for 3.8 hours. The problem was identified and investigated, with a fix implemented that restored warehouse connections and analytics data recovery. The incident was fully resolved after monitoring confirmed complete recovery.

The Fountain AI Recruiter configuration experience experienced an issue that prevented some users from accessing or updating AI interview settings. The problem affected the configuration functionality for 24 minutes before being resolved. Users can now access and update AI interview settings normally.

Fountain's analytics and search components experienced intermittent performance degradation for 1.3 hours, causing slow loading times, delayed data updates, and temporary interruptions for users accessing analytics features. The team investigated the root cause and restored normal performance, with continued monitoring to ensure system stability.

A service disruption affected the Fountain platform's US-East-2 region for 22 minutes, causing the API and Dashboard to become unavailable or degraded. The engineering team identified an infrastructure issue in the region and worked to restore service. Full service was restored and all systems returned to normal operation.