P1 - Fourth Analytics - Fourth Analytics is inaccessible

Good Morning,

Following our morning routine checks, we see nothing amiss and all services have returned to normal.

This will conclude the updates to the status page regarding this outage however a formal Incident Report will be available within the next 5 business days.

We greatly apologise for this disruption.

We have now completed all remedial actions available to us today and we will enter a period of monitoring to ensure the processing of data is unaffected through tomorrow morning

The next update will be provided upon confirmation of resolution.

We apologise for this disruption to your service.

Fourth are continuing to work through the outstanding remedial actions required to restore all data to expected levels and good progress is being made.

We will provide a further update when these actions have been completed.

Again we deeply apologise for this disruption.

Our third-party provider has advised that from their investigation the issue should be resolved for the majority of users.

Fourth are continuing to work through the outstanding remedial actions required to restore all data to expected levels.

We apologise for this disruption to your service.

Our third-party provider has identified and fixed an issue with a DNS configuration.

The latest update is that, they are seeing further improvements in the DNS resolution of Good Data domains. Major public DNS providers already respond with correct DNS records.

We are currently working diligently to ensure that impact on customers is kept to a minimum.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

Our third-party provider has identified and fixed an issue with a DNS configuration.

The latest update is that, although they are seeing improvements in the DNS resolution of Good Data domains, the issue still occurs as the propagation of DNS records is ongoing.

We are currently working diligently to ensure that impact on customers is kept to a minimum.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

Our third-party provider has identified and fixed an issue with a DNS configuration. The latest update is that, they are observing successful propagation of the DNS records and have received reports that accessibility issues are slowly improving. They are monitoring the situation and anticipate all accessibility issues will be resolved in hour.

We are currently working diligently to ensure that impact on customers is kept to a minimum

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

Our third-party provider has identified and fixed an issue with a DNS configuration. We have been advised that this could take up to 2 hours to propagate, although we are beginning to see successful uploads.

We are currently working diligently to ensure that impact on customers is kept to a minimum

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

Our third-party provider has identified and fixed an issue with a DNS configuration. We have been advised that this could take up to 2 hours to propagate, although we are beginning to see successful uploads.

We will continue to provide updates here every 30 minutes or less until full service has been restored.

Again we deeply apologise for this disruption.

We are aware of a critical incident that may be affecting some of our customers.

This is incident is currently being investigated to determine the root cause of the issue.

Status and updates will continue here every 30 minutes until the incident has been resolved.

We apologise for this disruption to your service.