Outage in Frame.io

Degraded performance

Resolved Minor

August 01, 2024 - Started over 1 year ago - Lasted 26 minutes
Official incident page

Incident Report

We are seeing degraded performance across web and api services and are initiating a rollback to restore service.

Components affected

Frame.io Website (app.frame.io) Frame.io API

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 08/01/2024 02:29PM

Service has been restored and we are seeing normal performance across services.

MONITORING over 1 year ago - at 08/01/2024 02:15PM

Roll back was successful and we are monitoring performance.

IDENTIFIED over 1 year ago - at 08/01/2024 02:10PM

We identified the issue causing degraded api performance and have began rolling back to restore service performance.

INVESTIGATING over 1 year ago - at 08/01/2024 02:06PM

We are seeing degraded performance across web and api services and are initiating a rollback to restore service.

Latest Frame.io outages

Degraded Performance - 4 days ago

Outage of Search service - 6 days ago

Degraded software performance - 3 months ago

Upload delays - 3 months ago

Media transcoding delays - 3 months ago

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