Outage in Frame.io

Degraded software performance

Resolved Minor

September 09, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Users are currently experiencing delays while using Frame.io. This includes logging into Frame.io. Our team is working to identify the root cause and implement a fix.

Components affected

Frame.io Website (app.frame.io)

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 09/10/2024 04:29AM

We are receiving reports that network connectivity issues that were affecting some APAC region customers have been resolved.

MONITORING over 1 year ago - at 09/10/2024 03:55AM

We are continuing to monitor for any further issues.

MONITORING over 1 year ago - at 09/10/2024 03:46AM

We have received reports of users in the Asia Pacific region who are experiencing slow loading times we believe the issue may be in an upstream network provider. We are continuing to monitor the situation.

MONITORING over 1 year ago - at 09/10/2024 03:35AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 09/10/2024 02:51AM

Users are currently experiencing delays while using Frame.io. This includes logging into Frame.io. Our team is working to identify the root cause and implement a fix.

Latest Frame.io outages

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Upload delays - 3 months ago

Media transcoding delays - 3 months ago

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