Outage in FrankieOne
Elevated API Errors - Australian Documents
Resolved Minor
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Outage Details
The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes.
Start Time: 11:37 07/04/25
Components affected
FrankieOne Primary ID DocumentsLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/08/2025 01:56AM
This incident has been resolved.
End Time 13:15 07/04/25
INVESTIGATING
about 2 months ago - at 04/07/2025 02:32AM
The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes.
Start Time: 11:37 07/04/25
Latest FrankieOne outages
Elevated API Errors - Australian Documents - about 2 months ago
Intermittent Timeouts in Production API - about 2 months ago
Elevated API Errors - Australia - about 2 months ago
Elevated API Errors - AU Passports - about 2 months ago
Elevated API Errors - Australian Documents - 2 months ago
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