Outage in FrankieOne

Elevated API Errors - Australian Documents

Resolved Minor
April 07, 2025 - Started 24 days ago - Lasted about 24 hours
Official incident page

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Outage Details

The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes. Start Time: 11:37 07/04/25
Components affected
FrankieOne Primary ID Documents
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 04/08/2025 01:56AM

This incident has been resolved.

End Time 13:15 07/04/25

INVESTIGATING 24 days ago - at 04/07/2025 02:32AM

The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes.

Start Time: 11:37 07/04/25

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