Outage in FrankieOne
Elevated API Errors - Australian Documents
Resolved Minor
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Outage Details
The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes. Users may receive system errors 'S' responses until the issue is resolved.
Start Time: 13:26 AEST 16/04/25
Components affected
FrankieOne Primary ID DocumentsLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/16/2025 04:17AM
The Australian Document Verification Service has confirmed that the issue has been resolved and services are running up.
End time: 13:42 16/04/25
INVESTIGATING
about 2 months ago - at 04/16/2025 04:02AM
The Australian Document Verification Service has advised that they are experiencing intermittent errors in Australia, specifically impacting Passport and other document verification processes. Users may receive system errors 'S' responses until the issue is resolved.
Start Time: 13:26 AEST 16/04/25
Latest FrankieOne outages
Intermittent Timeouts in Production API - about 2 months ago
Elevated API Errors - Australia - about 2 months ago
Elevated API Errors - Australian Documents - about 2 months ago
Elevated API Errors - AU Passports - about 2 months ago
Elevated API Errors - Australian Documents - 2 months ago
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