Outage in FrankieOne

Elevated API Errors - Australia

Resolved Minor
April 10, 2025 - Started 21 days ago - Lasted about 1 hour
Official incident page

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Outage Details

The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications. Users may receive system errors 'S' responses until the issue is resolved. Start Time: 12:51 10/04/25
Components affected
FrankieOne Primary ID Documents FrankieOne Secondary ID Documents
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/10/2025 05:04AM

This incident has been resolved.

End time: 13:24 10/04/25

INVESTIGATING 21 days ago - at 04/10/2025 03:42AM

The Australian Document Verification Service has advised that they are experiencing intermittent errors processing document verifications. Users may receive system errors 'S' responses until the issue is resolved.

Start Time: 12:51 10/04/25

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