Outage in FrankieOne

Intermittent Timeouts in Production API

Resolved Minor
April 15, 2025 - Started 16 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing intermittent timeout issues affecting the Production API. Our team is actively investigating the root cause with the highest priority. We will continue to monitor the situation closely and provide updates as soon as more information becomes available.
Components affected
FrankieOne Production API
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 04/15/2025 03:41AM

We’d like to confirm that the issue has now been fully resolved. The fix has been successfully deployed, and we have observed stable performance since then.

Thank you for your patience, and please don’t hesitate to reach out if you notice anything further.

MONITORING 16 days ago - at 04/15/2025 03:29AM

A fix has been deployed for the earlier reported intermittent timeouts on the Production API. We are currently monitoring the system closely to ensure stability and confirm that the issue has been fully resolved.

We will provide a final update once the incident is confirmed to be fully resolved. Thank you for your continued patience.

IDENTIFIED 16 days ago - at 04/15/2025 03:26AM

We have identified the root cause of the intermittent timeouts affecting the Production API. Our engineering team is actively working on a fix to resolve the issue.

We appreciate your patience and will provide further updates as progress continues.

INVESTIGATING 16 days ago - at 04/15/2025 02:56AM

We are currently experiencing intermittent timeout issues affecting the Production API. Our team is actively investigating the root cause with the highest priority.

We will continue to monitor the situation closely and provide updates as soon as more information becomes available.

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