Outage in FreedomPay

Alert: Global Payments UCP U.K. Processing Issues

Resolved Minor
October 23, 2025 - Started 14 days ago - Lasted about 2 hours
Official incident page

Incident Report

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/23/2025 10:54AM

Transaction processing has returned to normal and all issues have been resolved. For questions or comments, please contact your Global Payments UCP U.K. relationship manager.

MONITORING 14 days ago - at 10/23/2025 09:11AM

FreedomPay is in contact with Global Payments UCP U.K. and is continuing to monitor transaction latency and processing timeouts. We will provided an update to our clients once the issue has been resolved.

INVESTIGATING 14 days ago - at 10/23/2025 09:08AM

FreedomPay is currently investigating reports of transaction processing latency and timeouts with Global Payments UCP U.K.. Support teams are currently investigating the incident and FreedomPay will continue to provide updates to its clients.

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