Outage in Freshdesk

Replies to existing tickets creates new tickets

Resolved Minor

June 26, 2023 - Started over 1 year ago - Lasted about 3 hours

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Outage Details

We are facing issue with ticket threading where new tickets are created for customer replies on existing tickets. Our best minds are actively working on fixing the issue.

Components affected

Freshdesk INCOMING EMAILS Freshdesk INCOMING EMAILS Freshdesk Ticket - Service Request Freshdesk Ticket - Service Request

Latest Freshdesk outages

Partial Outage due to our Third-Party Service - about 1 month ago

Issue With O365 Custom Email Service - 3 months ago

Ticket list view being unresponsive - 4 months ago

Partial Outage Issue with Signup and contacts. - 4 months ago

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