Outage in Freshdesk

Issue in the autorefresh in the ticket list view

Resolved Minor
June 30, 2025 - Started 4 months ago - Lasted about 1 hour

Incident Report

We are currently aware of an issue affecting a subset of customers, where the tickets list view refresh popup is not appearing. Our engineers are actively investigating this with high priority. We will share further updates as they become available.
Components affected
Freshdesk Ticket - Service Request Freshdesk Ticket - Service Request

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