Outage in Freshdesk
Performance Degradation Freshdesk
Resolved Minor
April 09, 2026 - Started 6 days ago
- Lasted 20 minutes
Incident Report
Summary AI Generated
Freshdesk experienced a performance degradation affecting workflow functionality, where SLA reminder notifications, SLA breach notifications, and some quick automation features failed to trigger as expected. The incident lasted 20 minutes before the team identified the source and restored full functionality.
We are currently experiencing an issue where SLA reminder notifications and SLA breach notifications on tickets are not being triggered as expected. Some quick automation may also be temporarily affected. Our team has identified the source and is actively working to restore full functionality.
Components affected
Freshdesk WorkflowTrusted by 1,000+ teams
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