Outage in Freshdesk
Issue with Whatsapp Signup
Resolved Minor
April 10, 2026 - Started about 1 month ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
Freshdesk experienced a minor service incident where customers were unable to sign up and connect new WhatsApp numbers due to a disruption in Meta's third-party service. Existing WhatsApp integrations and conversations remained unaffected throughout the 4.9-hour outage. The issue was resolved after teams monitored the situation until the third-party service was restored.
Customers attempting to sign up and connect a new WhatsApp number may encounter failures during the onboarding process. This is due to an ongoing disruption in a third-party service (Meta) and does not impact any existing WhatsApp integrations or conversations. Our teams are actively monitoring the situation and we will update this page once the issue is resolved.
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