Outage in FreshService

Issues with logging in to FreshService

Resolved Minor

May 03, 2023 - Started over 1 year ago - Lasted about 1 hour

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Outage Details

We are experiencing issues with our internal service due to which customers will face issues while logging in to FreshService. Our Engineers are working towards a resolution.

Components affected

FreshService Alert Management FreshService Ticket - Service Request FreshService Self-service portal FreshService Sandbox FreshService Changes FreshService Dashboard FreshService Assets FreshService Outgoing email FreshService Billing FreshService Ticket - Service Request FreshService Changes FreshService Mobile Notifications FreshService Releases FreshService Self-service portal FreshService Incoming email FreshService Sandbox FreshService Billing FreshService Search FreshService In-App Notifications FreshService Authentication FreshService Authentication FreshService Outgoing email FreshService Authentication FreshService Workflow FreshService Problems FreshService Solutions FreshService Automation FreshService Search FreshService Mobile App FreshService Tickets FreshService Agent Portal FreshService Releases FreshService Incoming email FreshService Tickets FreshService Custom Objects FreshService Solutions FreshService Project Management FreshService Assets FreshService Tickets FreshService Changes FreshService In-App Notifications FreshService Assets FreshService In-App Notifications FreshService workflow FreshService Releases FreshService Custom Objects FreshService Search FreshService Dashboard FreshService Marketplace FreshService Sandbox FreshService Marketplace FreshService Reporting FreshService Agent Portal FreshService Billing FreshService Alert Management FreshService Incoming email FreshService Automation FreshService Self-service portal FreshService Mobile App FreshService Marketplace FreshService Automation FreshService Reporting FreshService Project Management FreshService Project Management FreshService Ticket - Service Request FreshService Custom Objects FreshService Billing FreshService Outgoing email FreshService API FreshService Mobile Notifications FreshService Problems FreshService Project Management FreshService Changes FreshService Agent Portal FreshService Authentication FreshService Search FreshService Sandbox FreshService Marketplace FreshService Agent Portal FreshService Workflow FreshService Self-service portal FreshService Solutions FreshService Mobile App FreshService Problems FreshService Dashboard FreshService Solutions FreshService Reporting FreshService In-App Notifications FreshService Problems FreshService Mobile Notifications FreshService Incoming email FreshService Alert Management FreshService Dashboard FreshService Reporting FreshService Assets FreshService Workflow FreshService Custom Objects FreshService Outgoing email FreshService Automation FreshService Mobile App FreshService API FreshService Alert Management FreshService API FreshService Tickets FreshService Ticket - Service Request FreshService Releases FreshService Mobile Notifications FreshService API

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