Outage in FreshService

Observing slowness while accessing the portal

Resolved Minor
October 07, 2025 - Started 25 days ago - Lasted 12 minutes

Incident Report

We are currently aware of an ongoing maintenance activity with our service provider that may cause increased latency for a subset of customers in the US region when accessing the application. Our teams are monitoring the situation closely, and we will provide updates as the maintenance progresses
Components affected
FreshService Marketplace FreshService Dashboard FreshService Project Management FreshService Agent Portal FreshService Changes FreshService Self-service portal FreshService Tickets FreshService Automation FreshService Assets FreshService Releases FreshService Solutions FreshService Billing FreshService Alert Management FreshService Problems

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