Outage in FreshService
Issue with making and receiving Calls
Resolved Minor
September 01, 2026 - Started 14 days ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
A third-party provider issue caused call connection failures within the Freshcaller application. The incident lasted 36 minutes, during which users were unable to make or receive calls. The issue was resolved following collaboration between FreshService and the third-party provider.
We are experience issue with our Third-party service provider and facing failure in connecting calls through Freshcaller application. Our team is actively collaborating with them to resolve the issue and will share updates as progress is made.
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