Outage in Front

Unable to sign in using Google

Resolved Minor
August 09, 2024 - Started about 2 months ago - Lasted about 9 hours
Official incident page

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Outage Details

We are getting reports of customers being unable to sign in using Google with a "500. That's an error" page and are investigating.
Components affected
Front App
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/10/2024 02:36AM

Between our workaround, and potentially changes by Google, this issue has been resolved.

MONITORING about 2 months ago - at 08/10/2024 12:05AM

A workaround has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 08/09/2024 10:35PM

We are deploying a potential workaround for the issue.

INVESTIGATING about 2 months ago - at 08/09/2024 07:22PM

We are continuing to investigate the issue, which seems to affect only a small number of users.

INVESTIGATING about 2 months ago - at 08/09/2024 05:57PM

We are getting reports of customers being unable to sign in using Google with a "500. That's an error" page and are investigating.

Latest Front outages

Increased error rate sending and receiving messages on email-based channels - 8 days ago
Difficulties accessing Front on desktop and mobile in eu-west-1 region [by_company_00001] [by_company_00002] [by_company_00003] [by_company_00004] - 12 days ago
Delays in sending and receiving Gmail messages [gmail] - 22 days ago
Degraded performance in us-west-2 [us-west-2] - about 1 month ago
Failures to send emails on Gmail channels [gmail] - about 2 months ago

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