Front Outage History

A subset of Front customers experienced Office 365 channel sync failures that prevented emails from being sent or received, lasting over 101 hours. Front worked with Microsoft to investigate the root cause while providing a temporary workaround where customers could manually re-authorize their channels in Front's settings. The issue was resolved when Front implemented an automatic system to bring affected channels back online and prevent further customer impact.

The Front app experienced delayed updates to folder counters in the navigation bar for some customers in the us-west-1 region. This minor incident affected the app's counter display functionality, causing numbers to update slower than normal. The issue was resolved after 36 minutes of investigation and remediation.

Front experienced a 3-hour incident where Slack messages were delayed by up to an hour in delivery. The service has been restored with messages now delivering without delay, and the incident has been resolved.

Front experienced delays in processing inbound emails from Gmail and Office 365 channels, with messages delayed by 2-4 minutes initially. The company scaled up their systems to address the capacity issue, gradually reducing delays until both channels were fully restored. The incident lasted 2.9 hours and was resolved after confirming stable performance.