Outage in ftrack

Video encoding issues

Resolved Major

April 30, 2025 - Started 11 months ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently experiencing issues with video encoding. Team is investigating and will update with more details. Please be patient and if you can afford, do not use the video encoding pipeline if you see it being slow or stuck. Thank you.

Components affected

ftrack Media hosting & encoding ftrack Hosted applications

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/30/2025 05:46PM

This incident has been resolved.

MONITORING 11 months ago - at 04/30/2025 03:38PM

Encoding jobs affected by the issue have been remediated. We will monitor the system for some time, if there are any issues with your encoding pipelines, please reach out to support.

IDENTIFIED 11 months ago - at 04/30/2025 01:26PM

We have identified the issue and put a mitigation fix in place. All new encoding jobs in the EU region are back to being operational. We are continuing to fix the existing stuck jobs.

INVESTIGATING 11 months ago - at 04/30/2025 11:59AM

The issue is related to our 3rd party provider of video encoding and seems to be related to EU region. We are working on getting a temporary workaround out.

INVESTIGATING 11 months ago - at 04/30/2025 11:37AM

Latest ftrack outages

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Video encoding issues - 5 months ago

Issue: Video Encoding & Uploading - 6 months ago

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