Outage in ftrack

Video encoding issues

Resolved Major
April 30, 2025 - Started about 2 months ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently experiencing issues with video encoding. Team is investigating and will update with more details. Please be patient and if you can afford, do not use the video encoding pipeline if you see it being slow or stuck. Thank you.
Components affected
ftrack Media hosting & encoding ftrack Hosted applications
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/30/2025 05:46PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/30/2025 03:38PM

Encoding jobs affected by the issue have been remediated. We will monitor the system for some time, if there are any issues with your encoding pipelines, please reach out to support.

IDENTIFIED about 2 months ago - at 04/30/2025 01:26PM

We have identified the issue and put a mitigation fix in place. All new encoding jobs in the EU region are back to being operational. We are continuing to fix the existing stuck jobs.

INVESTIGATING about 2 months ago - at 04/30/2025 11:59AM

The issue is related to our 3rd party provider of video encoding and seems to be related to EU region. We are working on getting a temporary workaround out.

INVESTIGATING about 2 months ago - at 04/30/2025 11:37AM

We are currently experiencing issues with video encoding. Team is investigating and will update with more details. Please be patient and if you can afford, do not use the video encoding pipeline if you see it being slow or stuck. Thank you.

Latest ftrack outages

[Monitoring] Potential Impact from Google Cloud Platform Incident - 9 days ago
Video encoding issues in EU cluster - 11 days ago
Connection to Workspaces - 11 days ago
Downgraded performance for some EU customers - about 1 month ago
Connection to workspaces in EU region - about 1 month ago

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