Outage in FullStory

Data capture outage (web & mobile)

Resolved Minor

August 23, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

End user sessions and data were not captured from 2:41pm ET to 3:40pm ET for accounts on our US data center. All missing activity during this time period is non-recoverable and may impact Metrics, Funnels, Dashboards, and Conversions. During this time, native mobile builds would also have failed. Re-running the build will properly upload the assets. This issue did not impact any FullStory accounts utilizing our EU data center. A fix has been implemented and we are actively monitoring the issue.

Components affected

FullStory Recording

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 08/23/2023 09:41PM

This incident has been resolved.

MONITORING over 2 years ago - at 08/23/2023 08:01PM

End user sessions and data were not captured from 2:41pm ET to 3:40pm ET for accounts on our US data center. All missing activity during this time period is non-recoverable and may impact Metrics, Funnels, Dashboards, and Conversions. During this time, native mobile builds would also have failed. Re-running the build will properly upload the assets.

This issue did not impact any FullStory accounts utilizing our EU data center.

A fix has been implemented and we are actively monitoring the issue.

Latest FullStory outages

Elevated server API error rates for EU - about 1 month ago

Delayed session processing - 2 months ago

GetSegments and ListSegments APIs Unavailable - 3 months ago

Delayed Indexing (NA Data Center) - 3 months ago

Delayed data processing, Degradation in Fullstory Web application - 3 months ago

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